Americano Coffee Company

Natalie – Oct 26, 2020

I had roughly the same experience. I spoke to Ivan Silo in August of 2020 purchased a machine with a specific location. I was told the trainer would come to me. And the same day the machine would then be delivered to its site. Reggie calls me from a burner phone in Atlanta. He told me it was a burner phone and could t do a video call, zoom or Skype and he can give me the training over the phone. He said he is the only trainer and before Covid he would be flown in to give trainings and that he would stick the machine when he did so. Ivan knew only a phone training could happen but told me a trainer would come to me and that is why the machine had to be shipped to my home before being shipped to the sales site. Reggie trained me over the phone. After Ivan didn’t get back to me for about the machine getting to the sales sight for weeks. Nick with no last name or company affiliation emails me that his co worker is in the hospital with Covid and once she was back the machine could be placed. I responded asking for the contact info so I could place it myself, which Ivan had said was an option. There was no response for week. It is 10.26.2020 and a about a week ago Nick responded with information for an auto body that was interested in a machine and I should call them. I responded to Ivan and Nick asking why I was asking to cold call a location when the contract states that and gives a dollar amount for the location placement service with 2 year commitment. Ivan’s phone number has been disconnected. The company is real and the BBB list Ivan Silo as an officer of the company. She is know my selling a machine as a franchise and knowing not following through on written aspects of the contract. The machine itself according to Reggie the trainer should output an 8oz cup of coffee and despite all troubleshooting still only puts out 4oz. Americano Coffee looks to be a real company and Ivan Silo seems to knowingly operating fraudulently with their name. It would not surprise me that after looking further into the matter that what Ivan Silo is doing while representing this company is criminal.

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