I can’t believe I have been taken twice in a almost a month but it happened I placed 1st order November 14th they ask for street address but I get all mail at post office. They sent money back I tried again 2 weeks later and now I’m looking for my order and nothing has been sent so I’m going to get my money back again I guess
Three days ago I received a sweatshirt from Annie Cloth that I did not order and do not want. Right away I alerted my AARP Visa and they are checking into it. Also I contacted PayPal and they are also checking. I was told by both not to pay it. Annie Cloth said the following “Our return center is located in Guangzhou, China.
According to our return policy, the customer is responsible for return shipping cost and any other related return charges (including possible custom fees). Your refund will be processed after our return center receives and inspects the return package.
Since International returns might result in long waiting time and incur substantial return costs on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a 15% cash refund instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth.
I don’t know what to do. I know I did not order this because I would never pay $10.99 shipping on a $13.99 item.
Complete and total scam!
When order didn’t ship for weeks I cancelled the order multiple times. Then it shows up. Not at all like what was represented…trash can junk. They want me to pay more to send it back then the original price.
They won’t talk by phone and can’t speak with management. They call me the wrong name even when corrected repeatedly. Tell me my order number doesn’t belong to them and I need to contact a different company. They answer their emails as Annie cloth, zolucky, and another company I don’t remember right now.
They operate out of China.
DO NOT DO BUSINESS WITH THIS PLACE!
I ordered a $120 worth of items from them through a PayPal purchase back on mother’s day, and I never received a thing. I contacted their customer service which was a series of emails. They finally came up with a US Postal Service tracking number that stated it was delivered. After going to my surrounding neighbors houses and asking them if the package was deliverd to them, I decided to go to the post office to see if they had it. The post office told me to cancel payment to Anne Cloth. I went through PayPal to reverse the charges, they investigated my claim and favored Anne Cloth. I then went to where I never had to do before and canceled it through my credit card company. It took a total of 4 months to get money returned for a purchase I never received. This companies customer service and package tracking is nothing to praise. I never complained about an online company before because I never got scammed before. I only order from known retailers now.
Victim Location 28562
Total money lost $40
Type of a scam Online Purchase
This company Annie Cloth took my money for an XL T shirt and sent me a shirt that would not fit on a toddler. They are a complete scam. How can they be allowed to do business in the USA?
Victim Location 76205
Total money lost $60
Type of a scam Online Purchase
I want to start out with how much I wish Annie Cloth and it’s other many fraudulent sites were real. They have very cute clothes listed at very reasonable prices. However, when you finally get the order it does not resemble the item. I waited a long time to order the boots and dress I wanted. When I was finally could afford to order my order didn’t arrive for over a month before I wrote emails and threatened them with calling the state attorney general and filing complaints. The items arrived. Neither were even close to what I ordered. It was very disappointing I didn’t check there reviews before I ordered and wish I had.
What I don’t understand is why there hasn’t been anything done about them continuing to steal from people. I’ve noticed they are not showing the models faces anymore but the clothes are the same with all of their bogus sites which all I have found are as follows:
********* ********* ********* ******** ******** ******** ******** And many more. All bogus and not a thing is keeping fhem from continuing to steal money through international trade, US post office and more.
What is being done about this?
***** *******
Victim Location 80212
Total money lost $102
Type of a scam Online Purchase
Cloths do not resemble what they look like online.and don’t fit.
Takes at least 5-6 weeks for delivery.
If you need to return ,you have to ship the returns back to China at your expense.
Annie cloth offers 15% refund of your purchase if you don’t return the cloths.
Only uses email to communicate and keeps just repeating the same emails.
Very misleading, a scam company. Do not get involved with Annie Cloth.
This business is so unscrupulous.
I received the order on July 31st and the items didn’t fit and the quality was so poor, I contacted them same day to return the items. They have a small slip in the package with 7 steps you’re required to do. They state they will contact you in 24-48 hours to “approve the return”. After waiting 72 hours ( you are only allowed 7 days to return your items), I sent another e-mail giving them the shipping carrier and tracking number. Four days later, they stated, you cannot return to that address it has to go to China and there will be no refunds if it’s sent anywhere else. My package left.
They are sneaking and zero transparency!
Out of all the clothing companies out there, do yourselves a favor and avoid this one! It’s a complete scam.
Victim Location 15462
Total money lost $147.40
Type of a scam Online Purchase
The website looks like they have great products and deals, but don’t be fooled.
I placed an order of $150.00 on 7/6/20 and received my clothing on 7/25/20.
On 7/10/20, my order still said "processing," when I checked the status. The only contact information that was available was an email address. No phone, no address. I emailed and did receive a response and they said it was "processing." I tried tracking the packages with the number they provided and my results came up "invalid number." Again, I reached out and they sent me a tracking number in Chinese. I don’t speak Chinese.
I asked to cancel my order and asked for a refund. They replied, they could not. I had to receive the packages and then send back (at my own expense).
I finally received the packages and they are all poor quality, the bags were dirty and clothing was NOTHING like what was described on the website. I opened all the packages outside with gloves and mask.
They included directions to "return" the packages. I followed the directions, by emailing. They responded that I needed to detail out my order (not what the original packing slip stated.) I revised and set back as requested by the email. They responded with a response that said, I was responsible to send back to Gauangshou, China and that I may be responsible for custom fees. They would need to inspect my items before they would issue a refund.
They also stated international returns might result in long waiting time and incur substantial return costs. They offered to give a 15% cash refund instead of returning the items. If there are any sizing issues, I can use the funds to alter clothing.
At this point, I do want to return, however it’s going to cost more to return and there is no guarantee that my refund will even happen due to the location. There is no one to contact. They won’t even send an address.
Be aware of this company. The clothing they sent is horrible. NOTHING what was stated on the website.
I work heard and to have a China based "company" take it from me or anyone in the United States is wrong.
It’s a complete fraud!
I ordered 4 items advertised as cotton and all of them ara horrible polyester. Completely different from the photos.
Terrible quality and they arrived 1 month after the date they promise.
This site is a scam! They sell very cheap knock offs of the clothing they advertise. The cotton t shirt I ordered was not cotton but some shiny cheap polyester blend, and was not even the same style as advertised. The print on the fabric very crude. The Boho Manches tunic also shiny cheap polyester with printed weave of cotton, not the actual cotton fabric shown on the website, extremely garish. Not sized properly for US sizes. All the items I ordered were the same; cheap crude imitations of the items on the website all very poor quality. The order took almost a month to arrive. This is a site out of China and they send clothing that is not fit for the clearance misfit rack, and they expect the customer to pay for international shipping to return it! Buyer beware! It is just a con.
I ordered three items after being bombarded by really cute clothing ads on the internet. I placed this order May 10th. After 30 days I wrote to Annie Cloth and they wrote back saying that I could track the order with a fake tracking number. This tracking number told me that my order had been received in South San Francisco and had been given to another carrier. That’s where it ended. After writing to them 2-3 more times the order finally arrived July 10 – 60 days later!
The clothes were very thin & cheap and the sizing was completely off. I take a size Large and these 3 items were more like an American small! They gave lots of reasons why they couldn’t refund my money from “two of the three items are non-refundable to you will have to return the 3rd item to China!” THIS IS A SCAM AND NEEDS TO BE STOPPED. I can see from reading all these complaints that the FBI and Attorney General needs to be involved. They are scamming people all over the United States – not just in California – but that’s where I’m starting because of the return address on their bill of lading. This is the address (which our post office says is not a valid street): 216 Hattis Court, South San Francisco CA 94080.
It will be a cold day in hell before I order from any internet company that I’ve never heard of. There’s another one bombarding me with emails – very similar – it’s called WISH. Nope – not going there, sorry.
Victim Location 95667
Total money lost $53
Type of a scam Online Purchase
This company AnnieCloth Fashions has a very legit looking web site and sells very reasonably priced clothing and other items. However, no where on the web site did it say they were located in China and that they shipped from China. I purchased two dresses and it took nearly a month or so to finally receive them. Prior to their arrival I had emailed this company asking them what was taking so long for my shipment and was told because of the COVID-19 things were running slower than usual, etc. So when the package finally arrived I couldn’t believe the awful and cheap quality of these dresses and also the sizing was so "off" they didn’t fit and I wanted to return them.
In order to return them you have to go to their web site and find the "return/refunds" (I believe it said) and jump through a bunch of hoops just to get the "OKAY" to return items. By the way, the shipping bag they were shipped in said they were shipped from San Francisco, CA, not China! When they approved the return they said something to the affect that "it is going to cost you a lot to return the package because we are located in China". So I went to the USPS site to try to figure out how much it would cost to return the package and it was nearly 3/4 of what I paid for the purchase just to return it!! So of course I accepted their offer because it was either that or get NOTHING!!
THIS IS A SCAM!! I researched a web site for reviews of this site (made by customers just like me) and was SHOCKED to see how many other people had been given the same run around AND the same "15% return offer"!! THEY NEED TO BE STOPPED!! Can anything be done about this, it is clearly a rip-off. You can read the dozens and dozens of complaints almost identical to mine at:
trustpilot.com/review/anniecloth.com
Please contact me and let me know what, if anything can be done about these RIP-OFF ARTISTS!!
Please advise as to what action can be taken about this problem. So many people have already been ripped off by these creeps!
Also, I have a packing slip but was unable to scan it for you unfortunately.
Thank you,
7/20/2020
Victim Location 59711
Total money lost $96
Type of a scam Online Purchase
Ads for women’s clothing frequently pop up along the margin when I am reading other website pages online. One ad was for Annie Cloth. The blouses were attractive so I clicked on their website and ordered three items totalling $124. The money was instantly deducted from my credit card although it took five weeks for the items to actually reach me. They said the would send an e-mail when the items shipped. I never received such an e-mail and after three weeks I e-mailed them to ask about the status of my order. Two weeks later I received the three items via USPS. I immediately saw that I did not like the color of two of the items so I didn’t even remove them from their clear plastic packaging. There was no return information with the order, just a receipt which said I needed to e-mail them for return instructions and address. I have since e-mailed them three times requesting that information. The packaging receipt says that I need to receive return permission and a return address label from the company, and that all returns must be sent within 15 days of receipt or the return won’t be accepted. I received the package on July 6th and have e-mailed them three times since then requesting the return info. In their last response they said that their return processing center is in Gangzhou, China and that I would likely have to pay customs fees to ship a return and that it would take a very long time to receive a return, so they suggested that I accept an alternative which is that they would refund me 15% of the purchase price in order to save me the time and money of attempting to send the returned items. They still have not sent me a return address or return shipping label that their directions require. I believe they are simply running down the clock until 15 days are up, and have no intention of ever issuing a return for the unwanted items. I do not know what I can do about this, but thankfully the order price was not super large!
Placed an order on June 10,20. Contacted customer service via email three times to check status of order. One email said delivery would take 7 to 30 days. Eventually received order on 7/13/20. Very cheap quality, not true to size, (runs very small) and material is thin and cheap. Looking at the pictures of the models and description of the clothing causes me to think that the pictures are simply copied from reputable manufacturers and the clothing are knockoffs. I would not recommend this company. Order at your own risk. Do not order from this company. There was supposed to be a free pair of earrings which were not included in the order.
Victim Location 30040
Total money lost $117
Type of a scam Credit Cards
Annie Cloth appeared as a clothing retailer on my Facebook feed. Their website was very polished and professional. Their clothing looked great and was reasonably priced. I purchased a number of outfits for my son’s wedding and they never came. It has been over 6 weeks. I asked for a refund and they said it was not possible because the order had been shipped. I have received NOTHING. Do not do business with this company.
Victim Location 14138
Total money lost $430
Type of a scam Online Purchase
Ordered over $400 of clothing, all described as linen. Some items arrived, many different from ordered, all labeled poly -cotton, and NONE styled and as described on website. Order was random. I attempted through email, website contact and paypal to receive a refund. I received this.
"All online purchases (except lingerie, swimwear, jewelry & accessories and final sale) through anniecloth.com can be returned within 15 days from the delivered date.
You have many final sale items which cannot be returned ….
Sorry that you are not satisfied with the item(s).
Please note that customers must respond to every email within 7 days. If not, we will close this case after the aforementioned deadline.
Our return center is located in Guangzhou, China.
According to our return policy, the customer is responsible for return shipping cost and any other related return charges (including possible custom fees). Your refund will be processed after our return center received and inspected the return package.
Since International returns might result in long waiting time and incur substantial return costs on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a 15% cash refund instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth.
If you still want to return the package, you should email us for a return label within 7 days, the aforementioned deadline.
You can check the return policy here: https://anniecloth.com/information/Refund%20Policy
***Kind reminder: Any addresses on the parcel are not approved as the return address.
Returned packages without an authorized return address from customer service representatives will not be refunded or exchanged. ***
Thanks for your patience! Please don’t hesitate to email us if you have any questions."
I am reading online how many people have been scammed by this company, all of whom have not received what they ordered. Please help! They are advertising everywhere! I imagine they are making a mint off advertising fake clothing photos, only to send partial orders of very random poly clothing labeled as natural.
Ugh.
I ordered 4 shirt on May 28th and am still awaiting receipt of the shirts! It is now July 13th and I’m still waiting. When I contact the company I get an automated reply. I’ve written 5 times and have yet to hear from a live person and get a response. DO NOT ORDER FROM THIS COMPANY — THEY ARE TERRIBLE!
Victim Location 30707
Type of a scam Online Purchase
saw this ad on internet and loved the clothes I ordered. But I ordered these items in June 16,2020 and still have not received them. Have tried to contact the company by phone (816-548-2880) and they are not answering, sent email and they were suppose to get back within 48 hours and still nothing. I understand several people have had this same trouble trying to return items and can’t get any results. Please help if possible. Please warn others not to order from this company. Thank you,
Victim Location 85281
Total money lost $60
Type of a scam Online Purchase
They do not refund you your money back even after they make you pay to ship the cloths back to China. It does state on there website that you have to send back to China for refund but then they do not honor this. They initially responded to me saying they had not received the item and I sent them the tracking info. 6 months later and they are not responding to me anymore.