Marcus – Dec 10, 2020
On July 1, 2020 I ordered Xbox one with 2 days free shipping and payed $ 197.99. PayPal sent an email that transaction went through . Needless to say that I went through like other people. After a complaint with PayPal, sending back small plastic thing to China got that the dispute is in favor of seller. Is there anyone who got money back? Please share!
Whitney – Oct 14, 2020
I ordered a Nintendo Swtich Lite on July 10th. They specifically said they would send me an email of my tracking number and receipt, but I did not receive anything ONLY the Paypal email notification that I had bought something. I waited weeks and did not receive anything so I emailed the this fake [censored] company “Bestonlineshop” saying hey I haven’t recieved no tracking number of my order and all they told me was that it was all due to covid-19 it may take long, so I waited a couple days to email them AGAIN about how I have not gotten my tracking number. They send the EXACT same email as last time not even answering my freaking questions. Months later I did not receive the Nintendo so I talked to by bank about how I never recieved the Nintendo, they refunded my money. Another month later on October 14th they reversed that money because that STUPID fake company told them “we delivered the item to them” I did not receive that Nintendo, BUT in return I received a stupid stingy iPhone 11 case from China Post. I was basically stuck, so I decided to call Paypal (which idk why I didn’t in the first place) I told them what happened (how i did not get my Nintendo) and they told me I already had a case open for this which I guess the case from my bank also links to Paypal cases. I told them how they lied about getting my Nintendo delivered but instead received that iPhone case and they decided to change the case title to getting something else then what I payed for and they said they would refund my money within 5-30 days, this was today October 14th. Hope this can help anyone.
Kari – Oct 07, 2020
The same thing happened to me! I ordered a Nintendo Switch on July 10, 2020 from Best Online Shop for 250$ and it never came! I filed a claim at PayPal and it took forever and they finally said it was ruled in their favor on 9/16/2020! I called and told them it never came, so they want me to get a letter from USPS about this and then call them back to appeal it! I am in shock they are still doing business with this company as it’s a scam! I wish I had seen these posts before I ordered it BUT I felt that Pay Pal was a safe and secure company and would refund me if there was fraud like Amex does! I will never use PayPal again!
Sheena – Oct 04, 2020
I bought a Nintendo Switch for 300$ which is a normal price for that system. I filed a complaint with PayPal after 3 weeks of mot receiving the product. (it said free 3 day shipping). they told me the would contact the store and see what was going on, and if they didn’t hear back from them in a week they would refund my money. I waited two weeks and called PayPal customer support. they told me the company shipped it so all I had to do was wait. I waited another 4 weeks and the i got this small phone grip in the mail. I contacted PayPal again and filled another report. once again PayPal informed me that I would have to wait a week for the company to respond. two weeks later PayPal informed me that if I showed them proof that I shipped this item back they would refund my money. when I got to the post office they informed me that it would cost upward of 250$ to ship it. when I asked PayPal about that they pretty much told me I would just have to eat the loss, after countless weeks.
big waste of money, and a even bigger waste of time.
Molly – Sep 26, 2020
I bought from this online company since Paypal is permitting them to use Paypal as a form of payment. Not so! On July 20, 2020 I ordered a Nintendo Switch with 4 different joycons totaling $327.95. It advertised a 2-day free shipping but after placing the order I noticed that there were no order confirmation from the company itself and just Paypal’s email letting me know that the charge has been made to my account from shopping with *BESTONLINES. Okay, I thought maybe there was a glitch. I waited two days for my items to arrive and nothing. I filed a dispute with Paypal. Paypal gave it 10 days and provided a tracking information stating the item was delivered on August 17, 2020. I do not have the items and it is so disheartening because that was meant for a birthday present for my daughter. I filed a dispute with my credit card company and also states they cannot determine that there was a billing error made. I trusted Paypal to use all its knowledge and ability to protect users and failed to do so. What an awful way to cover your own behind Paypal especially during these difficult times.
Ramon – Sep 25, 2020
Purchased a PS4 for $79 at a website I found on a google search for a PS4. Clicked the link in google search and it took me to opensea.xyz. This gave me a ton of options all the way across the board in the PS4 realm, and even PS5 options. I really should have known then, that it was a scam. But my eyes were bigger than my wallet so to speak. I made the purchase through PayPal. Got my online confirmation. Yay. I am getting a PS4. Ok, so 2 weeks later, no tracking# or response about further info. I start emailing them over and over. No tracking number or anything. 3 weeks in I dispute it with PayPal. Immediately after the dispute is started Beat Online Shop responds by putting a USPS tracking number up. I checked the number and it states that the item hasn’t been picked up yet. Looked each day for a week, and no change.
I figure pay pal is going to have my back, so I forget about it.
2 days ago I see that the dispute has been closed in the sellers favor. WTF?
I call pay pal, to dispute this, and they said that it was closed because it says my package was delivered. Huh?
I look at the tracking number and sure enough it has been delivered. Odd?
I finally look at the description of the package, and it says that packets (packets, plural, as in several of them) had been delivered. What the heck?
How is my so called PS4 going to be delivered to me in packets? Should be a large box.
After calling PayPal back and explaining all this to them, ( I think some lady in the Philippines ) she tells me that I have to go to the post office to get some sort of paperwork to fill out and then submit to them.
This is the part where the scam really works. No one has time to do all this running around, and I don’t either.
This company is getting $78 of my cash in return for shipping some BS packets to my door.
Never buying from China or through PayPal again.
PayPal you suck. Way to go making it easy for scammers.
Sean – Sep 09, 2020
I paid $339.00 for 2 Nintendo switches I waited a month had to file a claim with PayPal the seller sends a tracking I received a stupid control today looks used all scratched up and in all this where is my 2 switches these ppl are scammers I want my money back and PayPal isn’t doing a damn thing about I’m so furious this needs to get taken care of right away!
Marie – Sep 09, 2020
I purchased a Dyson vacuum through PayPal for 285.00$ on July 13th on July 17th I sent an email to PayPal saying that I felt something wasn’t right because I hadn’t received a confirmation code or anything else. PayPal sent me a receipt, when I asked for a refund because I decided it was too suspicious and I didn’t want it, PayPal said they looked into it and that I needed to give bestshoponline.com time. Next thing I know, I received a stupid little plastic piece for a game controller! PayPal is the scam artist here and I believe it was PayPal who sent the item! Then they said I had to return it before I get a refund and I had to pay for the shipping! I was given a fraudulent address in China! I have been going around and around with PayPal and even sent a picture of what they sent me! NOW they are telling me that I need to file a police report and send them a copy and they gave me a website to do that! Hahaha as if I’m gonna go to another website they provide! Ever since my purchase, I have received hundreds of spam calls and even had 2 fraudulent purchases on my credit card! I filed a claim with my credit card company and now I am going to file a claim with Better Business Bureau on PayPal! I think they need to have a Class-action lawsuit slapped upside their head because they are fully aware of what they are doing!
Julie – Sep 02, 2020
I ordered a Nintendo switch lite and received a cheap silicone phone case. I have waited for 2 months to get it. Very upset, this was for my granddaughter’s birthday.
Juan – Sep 01, 2020
We got the same run around (ordered a Switch and realized after paying that it was fishy, got a dispute response requiring return). We called PayPal, explained what had happened, and told the whole story about the site being gone, the worthless product we were sent, and the cost to return that garbage. PayPal CS ran it up the chain and got approval to change the dispute to a full reversal in our favor.
If you end up in this situation, call them or use the account help messenger to talk to a rep, don’t just accept the “return” proposal!
Abigail – Sep 09, 2020
I did the same thing but 2 1/2 months later, I’m still being jerked around by PayPal! I finally filed a claim through my credit card company
Eddie – Aug 29, 2020
I paid $195.99 for a playstation 4 bundle, and I recieved a $10 phone cover. PayPal is a joke too, because they are allowing this company “Bestonlineshop “, to continue to scam people. I was told in order to get my money back I have to send the cell phone cover back to China. After that Bestonlineshop has to confirm the receipt in order for me to get my refund. Okay, so they already scammed me, who’s to say they wont lie, and I will never see my money. Not paying for shipping, so now I plan on reporting PayPal to the Better Buisness Bureau.
Amy – Sep 25, 2020
Did you report PayPal to BBB? If so what’s the process? I would also like to do the same.
Krystle – Aug 25, 2020
I ordered a playstation 4 bundle for $195.99, and received a $10 phone case. I filed a dispute with PayPal prior to receiving my package, because I felt like it was a scam. I wasn’t able to get any info from the seller, so I went ahead with my claim. That’s when Bestonlineshop provided PayPal with a Chinese tracking number. I recieved my package, but it was a $10 phone case. The tracking number even matches with the one that was suppose to be for the Playstation. I tried to contact PayPal so I can give them this information, but was unable to talk to anyone. Tried to add info to my case online, but was unable to do that as well. Please whatever you do, don’t order anything from cutlerytray.xyz.
Wendy – Sep 09, 2020
And don’t go through PayPal for ANYTHING!
Brendan – Aug 25, 2020
Scammer’s website Www.bestonlineshop.com
Scammer’s email [email protected]
Country United States
Type of a scam Online Purchase
Initial means of contact Website
I ordered a Nintendo switch with a red and blue neon control controls and total came out to $199.00 and then it was another $15 for the shipping and this was on July 21st 2020. I ordered the switch for my nephew so 2 weeks pass and still didn’t receive anything my nephew bugging me for it. so I go back to know my screenshots cuz i screenshot evergthing. Thats when i noticing that there’s no phone number there’s no tracking number there’s nothing to contact them so I Google best online shop and nothing comes up for it so when I go to best online shop. Com that’s when I see scam scam scam! I really thought that because of it going through PayPal that it was liget safe. Paypal supposed to be trusted. so now I don’t know what to do let’s see what PayPal says which obviously by everybody else’s statements nothing will be done. I have fraud protection on my bank account so lets see how I get my money back on this SCAME!
Aimee – Sep 09, 2020
I thought the same thing about PayPal! I had never used them before but I thought that because they were the middle man, it would be safe and they would protect me, HA!
Tabitha – Aug 25, 2020
Victim Location 94539
Total money lost $249
Type of a scam Online Purchase
On 7/16/2020, I placed an order for a Nintendo Switch on a seemingly legitimate site, but with (in retrospect) an illegitimate name "collarextension.xyz" (now a dead page). After placing the order using PayPal to pay for the purchase, I attempted to contact the seller to cancel the order due to buyer’s remorse. This email never received a reply. I also tried to email the support listed on the web site. This email bounced, leading me to believe that this was a scam. I immediately disputed the transaction with PayPal. I hoped that PayPal would stop operations with the seller and prevent others from being taken. The seller instantly replied to the PayPal dispute with a tracking number. The package arrived on 8/4 and turned out to be a "Mobile Game Handle," probably worth less than $1. The image of what was received is attached.
Further research on the PayPal user’s forum revealed others had had similar issues with this seller. These reports began in May. No one on the forum seemed successful at disputing the transaction, so I disputed the transaction with my credit card company. I have two complaints. The first is obviously against the Chinese company that ran the scam. The second is against PayPal, who I believe had complaints about this seller but kept processing transactions for these criminals.
Meghan – Aug 24, 2020
I ORDERED 2 NINTENDO SWITCHES, TOTALING $499, WITH 2 DAY FREE SHIPPING, BUT NOTICED THAT I WAS CHARGED $I5.00. THEREFORE, I IMMEDIATELY TRIED TO CONTACT THE MERCHANT, BUT THEIR WEBSITE WAS TAKEN DOWN, AND THEIR PHONE NUMBER AND EMAIL WERE FAKE, NON WORKING NUMBERS. THIS TURNED OUT TO BE A FRAUDULENT WEBSITE. BESTONLINESHOP.COM I CONTACTED PAYPAL IMMEDIATELY, AND I HAVE BEEN TRYING TO HAVE PAYPAL RESOLVE THIS SINCE JUNE 23, BUT THEY HAVE NOT. . ON 7/15/20, I RECEIVED A PACKAGE WITH THE WRONG ITEM, A BROKEN TINY GAME HANDLE, THAT’S LESS THAN $5 VALUE, NOT THE $515, 2 NINTENDO GAME SWITCH CONSOLES, THAT I ORDERED. I AGAIN CONTACTED PAYPAL, BUT THEY ARE NOT HELPING, THEY STATED THAT I WOULD HAVE TO RETURN THE CHEAP DOLLAR TREE ITEM, AND PAY OVER $200 SHIPPING TO GET A REFUND! THEY NEVER PROVIDED ME WITH AN ADDRESS THAT WAS VALID. THE ONLY REASON I PLACED THAT ORDER WAS BECAUSE THEY HAD PAYPAL AFFILIATION, AND I THOUGHT BECAUSE OF THAT, THAT THEY COULD BE TRUSTED. BIG MISTAKE!
THE LATEST PAYPAL EMAIL, IS SAYING THAT THEY “CLOSED MY CASE AND THEY RULED AGAINST ME, AND IN FAVOR OF THE FRAUDULENT WEBSITE SCAMMERS”!
HOW CAN THEY DO THAT, ESPECIALLY SINCE IT SHOWS, FROM THEIR OWN WEBSITE, PEOPLE HAVE POSTED THESE COMPLAINTS? THE CHEAP PLASTIC JUNK PICTURED IN THE HELP REQUESTS, IS WHAT I RECEIVED ALSO. PLEASE TELL EVERYONE YOU KNOW ABOUT THIS, AND NEVER TO TRUST PAYPAL, BECAUSE THEY ARE LIARS, AND WON’T DO RIGHT BY VICTIMS OF THIS FRAUD! THERE ARE CURRENTLY 14 PAGES OF DETAILED REQUESTS FOR PAYPAL TO HELP GET REFUNDS FROM THESE SCAMMERS:https://www.paypal-community.com/t5/Disputes-and-Limitations/bestonline…⇄ SITE THAT I SENT THEM TO AS WELL:
Courtney – Aug 20, 2020
I had a similar experience recently. I ordered a Nintendo Switch from this shop on July 16th. After a week of no notifications from the seller re: shipping, etc., I attempted to call the customer service number on the website. I got the voicemail of a woman who sounded very frazzled in the recording, saying that this website had hijacked her phone number to use as their customer service line. She has no affiliation with the company.
I received a tracking number from the seller after filing a dispute with PayPal. One month later, I received a small package with a cheap plastic iPhone cover. No Nintendo Switch… I reported the item to PayPal and the seller agreed to offer a full refund after I returned the package to them. They provided an address that was fully printed in Mandarin script.
At this point, I am contesting this as a fraudulent transaction through my credit union.
Bridget – Aug 10, 2020
This site is indeed an absolute scam. I ordered a nintendo switch Fortnite bundle and did not receive tracking info until I submitted a dispute with PayPal. When the “package” arrived it was a 2″ envelope with a 25 cent silicone piece in it. PayPal is giving me the run around about giving me my money back.
Casey – Aug 15, 2020
Pretty sure the same is going to happen for us. Ordered a Switch and a couple of games. No shipping notice or tracking until we complained to PayPay. I have zero expectation that we’ll get what we ordered. We’ll be fighting with PayPal soon, no doubt.
Brianna – Jul 31, 2020
I ordered an Xbox o e controller and paid $20 extra for 2 day shipping . I waited a week and didn’t receive any shopping info or the product . I filed a dispute on PayPal , they then sent me tracking info but the item was still in China after almost a month . They sent me something in the mail that wasn’t at all what I bought ! It was two rubber tiny rubber handles . This site is a complete scam!
Gerald – Jul 30, 2020
Ordered a PS4 at 97.99 on July 17 and no tracking number or anything. Sent emails to the PayPal listed email for seller and no response.
Brad – Jul 28, 2020
I order a Nintendo Switch for $209.00 no tracking number it’s now 5 days.