Express Pet Certify

Charlotte – Sep 01, 2020

Victim Location 92101

Total money lost $100

Type of a scam Healthcare/Medicaid/Medicare

This company claims to set you up with a counseling session w/a physician and can provide a therapy dog certificate. I had to pay for it twice! I filed a complaint with them and requested my money back after my apartment told me this is a fraudulent company and cannot accept their emailed cert. They never had a Dr. call me, just sent me a certificate. THIS IS NOT HOW YOU GET A DOG THERAPY CERT!!!! They took my money and never gave it back. I had to a complaint w/my credit card each time they tried to take a payment. I also keep getting emails and text about getting certified still!!!!!

Trisha –

Victim Location 10016

Total money lost $99

Type of a scam Online Purchase

Express Pet Certify promises to connect the customer with a credible mental health professional who will evaluate them and provide a "Emotional Support Animal" letter, if indicated.

In reality, Express Pet Certify operates a dummy medical business called "Wellness Clinica" that it uses to issue automatically generated ESA letters. These letters specify an address that corresponds to a UPS Store in a shopping center in Michigan — i.e., a P.O. Box. The phone number is monitored by a third-party call center who has no means of contacting the actual business. Emails are not answered.

If you look at the business’s terms of service, you’ll discover a number of clauses dedicated to intimidating customers and discouraging them from reporting the scam. Once you give this company your money, you will not get it back and you will not get the evaluation or the letter that was advertised.

Avoid at all costs.

Erin –

Victim Location 91601

Type of a scam Online Purchase

I was looking online for an Emotion Support Letter, for my cat, to help with housing and travel. I came across this Website, at first is seemed legit, live chat open, answering all my questions. It was great, really enjoyed talking to the Agent Ro_____, that same day I made a purchase of 115 dollars, I was okay with it and again lucky spoke with Ro______, she refunded the 75 for the ESA gear but offered to send tags and ID for free so that was a bonus. This is the second day so far with this service. I log in to the website and it’s awful, nothing works from update personal info to websites customer support. I message them over and over just so they can tell me they never received anything. Respond time was never, I literally had to send about 5-8 of the same message within a course of a week just for them to reply with just a sentence or two, while I sent them a whole paragraph of questions, concerns and much more. I honestly felt ignore, I even tried their website number and it send me to who knows where. It doesn’t match this website description. I get no human respond just automated messages… I tried updated my payment info and no respond from them my payment was due the 28, I’ve been trying since the 21st

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