Free Spirited Shop

Shawna –

Victim Location 94510

Total money lost $36

Type of a scam Online Purchase

Purchased a couple Harry Potter music boxes last year. The website showed the order status of pending for months however now the website is unavailable.

Brittney –

Victim Location 98012

Total money lost $22.98

Type of a scam Online Purchase

I made a purchase on December 17th, 2018 for a clothing item. My card was charged the $22.98 the item cost, I received an invoice, but the item never shipped. Now it’s February 21st 2019, I have not received my item, any communication from the shop, and their website no longer exists. After looking at reviews on this website, it appears that hundreds of other people have had the exact same experience.

Gregory –

Victim Location 39661

Total money lost $28.98

Type of a scam Online Purchase

Ordered an item from this website through their Instagram account and received a confirmation email and number and my account was charged. Weeks went by and I never received the package so I emailed them twice but got no response either time. I ordered it in October of last year it is now February and still no package no response and a charged account.

Katie –

Victim Location 48072

Total money lost $45

Type of a scam Online Purchase

I ordered something in November of 2018 and it still has not arrived. The website is now "unavailable", so I cannot track the order.

Lindsay –

Victim Location 11102

Total money lost $37

Type of a scam Online Purchase

Ordered two items (travel pillows) from Originally saw the items in an instagram posting. Received a confirmation email and was charged, but never received the items and now the website no longer exists. Upon further searching, it appears this has happened to many people.

Omar –

Victim Location 14612

Total money lost $40

Type of a scam Online Purchase

Ordered an item in early December, never heard back from them and never got my product. Tried to email and no response.

Tonya –

Victim Location 33624

Total money lost $48

Type of a scam Online Purchase

Never received product. Did some research. Found out this company has scammed a ton of people. Bought a custom blanket for $48 and never received it

Sandra –

Victim Location 99550

Total money lost $39.95

Type of a scam Online Purchase

I ordered a hoody for my daughter-in-law on 11/25/18. They charged my credit card on 11/26/18. I got no order confirmation. I’ve been emailing [email protected] since then asking about my order. I’ve never received a reply. The attachment is the screenshot of what I get when I try to access their website. They are a complete scam!

Joy –

Victim Location 92782

Total money lost $20

Type of a scam Online Purchase

Saw them advertise products on Instagram and had a website in which I purchased a product from. Waited 10 days and never was emailed a shipping confirmation. Now I see the website has been taken down, no more Instagram account and my money taken.

Levi –

Victim Location 15239

Total money lost $30

Type of a scam Online Purchase

I was on Instagram when I saw a promotion for kitty pajamas on this website. I ordered it for $30 and it’s been 3 months and it never delivered. I found out this website was mimicking another website and scamming other people.

Brett –

Victim Location 93021

Total money lost $29.98

Type of a scam Online Purchase

Back on 11/26/2018 I had ordered a Christmas present for someone on the website Fast forward to today, 12/24/2018, and I have still not received my purchase. I have tried contacting the store with the email provided in my order confirmation, but never received any responses. Doing further research it appears there’s a guy who created this website to scam everyone who orders out of their money, while never shipping the ordered product. Avoid this scam at all costs.

Adam –

Victim Location 91775

Total money lost $127.94

Type of a scam Online Purchase

Found shop via ***, never received items purchased though purchase was fully charged/deducted from my account.

Joe –

Victim Location 93510

Total money lost $20.98

Type of a scam Online Purchase

Ordered online on Nov 25. Purchased a lamp for $20.98. No updates from company on shipping of item. Sent email to company on December 12 regarding not receiving my purchase. No response. No phone # to call. Has to be scam of taking money and no real products/no delivery of products.

Bethany –

Victim Location 43204

Total money lost $39.96

Type of a scam Online Purchase

I purchased two items from Free Spirited Shop as Christmas gifts on 12/04/2018. I received a confirmation email with my order # and was told I would be notified when my items shipped. I thought it was odd that I hadn’t heard anything after a week, especially during the holidays when every business is doing its best to ship things out on time. I emailed the "[email protected]" address that was provided and haven’t heard a thing. The money however was taken out of my account almost immediately after my purchase. I still have not received my purchase or heard from the company. A few days after I sent the email inquiring about my purchase, I noticed in my confirmation email that there were pictures of my purchased items and for some reason I thought they looked familiar. I went onto *** and looked up similar items. The pictures on *** were the exact same as on Free Spirited. This website is a scam. DO NOT USE.

Evelyn –

Victim Location 07661

Total money lost $39.98

Type of a scam Online Purchase

On 11/29/18 I ordered a “blanket sweatshirt” for the amount of 39.98 from I never received shipping confirmation so I got emailed the address provided on the website and never heard back.

Michelle –

Victim Location 78744

Total money lost $30

Type of a scam Online Purchase

They use a similar name to a legitimate website, and take your order like normal. However, you will never receive the product you thought you purchased, and they will never return any contact requests. If you have ordered from them, contact your credit card immediately.

Rodney –

Victim Location 75065

Type of a scam Counterfeit Product

I saw an ad through social media about the website. While Free Spirited Shop IS a real business, the website is FAKE. The real shop does not have a website. When you order through the website, once you pay you are informed that you will be notified when the item is shipped. You never receive a notification. The scammer does not respond to emails. The item never ships. The domain owner is Colin *** (via ***) and he takes your money and never sends anything.

Donald –

Victim Location 76051

Total money lost $17.98

Type of a scam Online Purchase

I ordered a *** *** music box on July 12, 2018 for a friend’s upcoming birthday in August. I had ordered her about 4 things from different companies and had a huge problem with another gift, and so it took a while to resolve that issue. During this time, I completely forgot about ordering this music box. My email that I use for my *** is a different email than my regularly checked email and so it went unnoticed (I have a lot going on in my life – heart issues – and so it slipped my mind). About 5 days ago, I was going through my email connected to my *** account and came across the order confirmation email for the *** *** music box. I realized that I never received it and I emailed them immediately advising such and requesting either to be sent the box or to get a refund. I never heard back. I emailed again yesterday and still haven’t heard a response. I went on their website to find another way to contact them, but the only way is via the email I already was given when ordering, [email protected], or a supposed form in the "contact us" section that doesn’t exist. I looked this company up online and saw numerous other complaints of people not receiving their items either and never getting a response or a refund. Clearly this company is blatantly stealing money from consumers. Luckily I only ordered one thing but this business should be investigated for theft, fraud and whatever else I’m sure falls under the scope of these things.

Calvin –

Total money lost $24

Type of a scam Online Purchase

On July 12, 2018, I made a purchase through I received a notification via the provided email that the order was received and that I would receive another email once my order was shipped. My credit card was immediately charged. 19 days later, on July 31, when I had yet to receive an email that my order was shipped, I contacted the seller via the provided email, asking if my order had been shipped and notifying them that my credit card had been charged. When I did not receive a reply, I sent another email a week later on August 6 and several more after receiving no replies. Finally, on September 22, GypsoLustCo replied, saying, "I am so sorry to hear about this. I will look into this for you and will get back with an update ASAP." I sent a follow-up email 10 days later, on October 3, when I hadn’t heard back from them. Now, today on October 20, I have yet to hear from Free Spirited Shop / GypsyLustCo / Colin Ngai (the owner of the website). According to, I am not the only person who this website has scammed.

Bryan –

Victim Location 99205

Total money lost $11.98

Type of a scam Online Purchase

I purchased a key chain online from the scammer. Order confirmation received and money taken from account. This was done on September 6, 2018. Several emails asking for status of my order and no response. It appears they are taking money for items ordered and never delivering the items and no response to emails. They do not have a phone number to contact, only a form you can fill out to have them contact you which I refuse to do. I have learned a lesson, check with before you buy. This business has several complaints.

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