I have purchased an item from them and this is one of the emails of what they have informed me:
Hi Mia,
Thank you for reaching to us.
Based on our records, your order has been shipped on November 14, and you should have received your order by now.
Please accept our sincere apologies for any inconvenience this may have caused you, however, as much as I want to help, please be advised that we are unable to issue a refund for items under our free promotion.
For the inconvenience, we can send a replacement for the item you have ordered, free of charge.
I hope this helps, please let us know if you require anything else.
—
Kind regards,
Mia Cantrell
Customer Service Agent
www.GeorgiaValentino.com
This was way back last year and until now I have not received it. They claimed it was because of covid and sent a new one, but even that did not come.
Victim Location 91342
Total money lost $13.99
Type of a scam Online Purchase
I ordered an item marked as "Free, just pay shipping" from their website on December 27, 2019, but never received my item. The company severely lags in responding to emails, and completely disregards any previous comments made on their end. They promised to send me a replacement after discovering that my item was "stuck in one of their overseas depots", but after I sent a follow-up email asking for a tracking number for the replacement, they completely were unaware of the replacement–even though I was communicating with the exact same person. It is now mid-May, and I have yet to receive anything from them, and they are completely unwilling to refund me for "promotional items".