Indestructible Shoes

Mitchell – Aug 11, 2020

Victim Location 08840

Total money lost $75

Type of a scam Online Purchase

This company sells shoes. The shoes take 8-9 weeks to arrive. You are not told of the delay until you have already placed the order. Once you place the order they will not refund your money. If the shoes arrive defective, they will refund your money minus shipping and a 15% restocking fee. My shoes arrived in 9 weeks. I wore them for a week and the elastic just gave out. The company does not offer any kind of refund if the shoes are used. The name of the company is literally Indestructible Shoes. Their initial response to any return is "It is an exceptional case and I’ve talked to my boss, we agreed to give you an extra 40% off if you order new shoes. It has never happened here in the past but we’d like to make this offer for you." This is a lie as numerous others have posted the exact same email stating "it has never happened in the past." A later email states "We have no control over how customers use the shoes after purchase. So we are not held liable for any damage that may be caused from usage."

I am now on their mailing list and every ad I see on social media is for their product.

On their website they have a "blog" but you cannot participate in this blog. They have a review section on their website "claiming" 11,900 reviews all 4 or 5 stars but you cannot sort the reviews, see review statistics, see all 11,900, or leave a review so I don’t know where these review came from.

Autumn – Jul 14, 2020

Victim Location 30650

Total money lost $84.95

Type of a scam Online Purchase

I ordered my shoes at the end of April and now it is mid-July and still no shoes. They took my money and they just keep giving COVID as the excuse for why they cannot send me the shoes. I ask them to check to see if they have been lost in shipping (from China, mind you. They claim they are made in the USA). They keep giving arbitrary set of dates to wait. "7-15 business days" then "6 to 9 weeks" then "8 days more" then "8 days after July 4th" Now they have given up on dates. "We kindly ask for your patience. The order may be delayed but you will receive it soon." I do not believe them anymore. This is a scam.

Keri – Jul 10, 2020

Victim Location 98944

Total money lost $75

Type of a scam Online Purchase

We purchased a pair of shoes in June 2020 and were told it would take six or eight weeks for shipping. We received a delivery notification two weeks after purchase date and when we called to question the delivery that did not actually happen we were told that we would be out a refund. They then instructed us to check with neighbors or friends to see if the package had been picked up for safekeeping or if the post office may have marked delivered and actually hadn’t delivered yet. We have security cameras to show that it was never delivered and we have had zero contact with them since our last message. My 12 year old son purchased the shoes with his own money so we are absolutely not pleased with the company.

Edwin – Jul 06, 2020

Victim Location 23117

Total money lost $63.20

Type of a scam Online Purchase

Bought shoes for $70-80 on Indestructable shoes

Lance – Jun 12, 2020

Victim Location 29461

Total money lost $79

Type of a scam Online Purchase

On YouTube there was an ad for shoes from indestructible shoes. My husband wanted them. We ordered and paid 79$ on my credit card. March 10. Months later still no shoes yet lots of emails for ads wanting me to purchase shoes. I emailed back many times asking where are my shoes. There lies were “they are in transit” well still no shoes. I asked for a refund. I got $15.80 dollars refunded! What!!! I paid 79$for the order I never received!! I hate hate despise hate scammers. I pray they are caught. I think this has now got me to where I will never order if it comes from China!! They have a New Jersey address but it’s not real. Also I called the phone number that’s on my credit card Next to the 15$ refund and it’s fake also!! Go figure. I hate them. I have all the emails from me to them and them to me! Did I mention I hate scammers! Pls stop butts like that!

Cory – Jun 11, 2020

Victim Location 54311

Total money lost $75

Type of a scam Online Purchase

This company offers shoes online, and through Amazon. They ship wrong product, then when you return item, they say they have to ship replacement from China, they give you a tracking number that never moves. They have no physical addresses or phone #’s, they appear to be a China Company using fake US addresses. They make excuses for lack of deliver, refuse to reship or give refund "until item arrives" which it has not done for more than 120 days now.

They delayed everythign so long I can’t stop payment on my credit card now and have no recourse, no money and no product, as well as NO way to reach them other than email, which just provides another excuse and delay.

Gary – Jun 03, 2020

Victim Location 11701

Total money lost $112

Type of a scam Online Purchase

Made online purchase was sent online purchase confirmation and shipping information after 14 days of non-movement of shipping purchase inquired through email to company and was given a blanket statement due to Pandemic shipping would take 6-9 weeks from time of purchase which had already passed. No return emails after second inquiry, company seems to have gone dark yet is still sending 20% off emails continuously.

Abigail – May 29, 2020

Victim Location 87111

Total money lost $80

Type of a scam Online Purchase

Once you make a purchase they make the claim that due to covid 19 they will take up to 4-9 weeks to ship the order and have a ridiculous explanation on why this is the case. They will also not cancel an order once it is placed because they claim that their servers are automated for the best customer experience and therefor cannot process cancellations. There is zero customer support and the folks who have received (if at all) the products they’ve ordered are completely dissatisfied with product because of the false claims made directly on their website. They should be completely shut down and hopefully enough people voice their concerns, so they can’t perpetuate this and make more money on hard working individuals.

Jill – May 29, 2020

Victim Location 22314

Total money lost $63.50

Type of a scam Online Purchase

Order shoes via their website on 03/21/2020 – as of 05/29/2020 order still has not shipped. Contacted customer service several times via email to cancel the order and request a refund; just get some variation of "we can’t cancel the order because its already been shipped and you’ll see an update in 24-48 hours." However, their own order tracking site just displays "Preparing shipment" with no actual shipment in 8+ weeks. I believe this is this company is pocketing the money from online purchases with no intention to deliver the promised goods.

Jesus – May 27, 2020

Victim Location 41075

Total money lost $69.10

Type of a scam Online Purchase

I have received email from CEO Eric Nguyen

Eric Nguyen

CEO and Founder

Indestructible Shoes LLC

5803 Patton Blvd NE, Unit C

Moses Lake, WA 98837

United States

Nicholas – May 21, 2020

Victim Location 54401

Total money lost $65

Type of a scam Online Purchase

Ordered product March 6, 2020. 7-15 days shipping. Today is 5/21, via email, 6-8 times now, I’ve been told they’ve shipped. Tracking info given yet no tracking update has taken place. Product still not received. Found a FB group with 70+ people who’ve encountered the same. Got the link to file complaint from there.

Samantha – May 18, 2020

Victim Location 95380

Total money lost $150

Type of a scam Online Purchase

I purchased 2 pairs of shoes from what I thought was a company based in the US. shoes were sent from China. Took 2 months to get 1 pair. 2nd pair still hasn’t come. I contacted them and told them first pair didn’t fit and i wanted to return and receive a refund. was told there was a 15% restocking fee. First email to them was to tell them to cancel. something seemed fishy. 2 months of fighting with them to correct the issue. no avail. DO NOT WASTE YOUR MONEY OR TIME ON THIS !! PLEASE!!!

Claire – Apr 21, 2020

Victim Location 29936

Total money lost $63.20

Type of a scam Online Purchase

I placed an order on March 2nd and my order has been “in transit” since March 9th. I have YET to receive my package and when I email, they either don’t respond or respond with “it will be worth the wait. It takes 7-15 days to receive your purchase.” So on and so forth. Same response from “different employees.” When I respond to say that it’s been over 45 days and there’s been no update, they respond with the same message. Scam company. DON’T purchase from them.

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