Instant Help

Alana – Aug 03, 2020

Victim Location 80303

Type of a scam Counterfeit Product

After my Facebook was hacked, I sought help, with their help page. There was a link, that took me to a website called Instant help. Thinking that this was part of Facebook, I followed several links, filled out several forma, and got an e-mail form them saying they could help me recover my account, for a charge of $50 US, if I provided all of my personal information, address, phone email, and bank account information!

I have copied the email communications I had with this scammer.

On Sun, Jul 26, 2020 at 1:14 AM **** ******** wrote:

Em make you proud?I call Bull[censored]. I contacted Facebook by phone, and I have told them all about your scam.

They are helping me recover my account.

Does the fact that you take people’s money by scamming them make you proud?

[censored] you very much. I’m reporting you to the FCC.

Sent from Yahoo Mail on Android

On Sat, Jul 25, 2020 at 10:28 AM, instant help


It’s Facebook paid support because facebook doesn’t provide personal support

On Sat, Jul 25, 2020 at 9:56 PM **** ******** wrote:

Of course I am not well. I am disabled and on a very small SSI income. My account was hacked, through no fault of my own, and you expect me to pay you $50?? That is suspiciously close to being a scam. How do you expect me to get access to my 11 year old Facebook? This is unfair, and discriminatory.

On Saturday, July 25, 2020, 10:18:07 AM MDT, instant help wrote:

Hello **** I hope you’re well!

Thank you for contacting Facebook support

We can resolve your issue , there will be a technician fee to resolve this issue permanently

Technician fee $50 USD ( including 1 year support with facebook & Instagram )


Facebook Direct Help Team

On Sat, Jul 25, 2020 at 9:28 PM **** ******** wrote:


Someone has changed my password, and signed me out of Facebook, and Facebook Messenger. I have sent in a current ID, but I have not heard anything. Can someone please contact me, and let me know how long this will take for me to get back in my account?

**** ********

this person has nothing to do with Facebook. I have notified them, and expect no reply.

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