New Tide Retail

Michele – May 20, 2020

Victim Location 78552

Total money lost $105

Type of a scam Counterfeit Product

I saw adds in Facebook with sales going on with Kendra Scott jewelry. The site is newtideretail.com and made purchase of multiple earrings totalling $104.50. It took like 3 weeks to get received but when I received merchandise I realized that these earrings were not authentic Kendra Scott earrings and had received the wrong order to top it off. I had emailed them immediately to tell them that I had gotten not exact order and wanted to return all items as they were not authentic Kendra Scott earings and I could tell as the stones are plastic content. When I got the reply from Mach Sarah from [email protected] after many multiple emails asking can you provide me with the return address so that I mail back merchandise and they responded that the warehouse is in Yangquan, China and would fail to provide me with the complete mailing address to send package. I have made 3 attempts already in communicating with them and they deviate from request and continue to advise me to keep the goods for 10% refund as the return shipping fee will be too expensive. I have made 3 requests already informing them for complete refund as their return policy states the following: Return Conditions

1. You have 30 days to decide if an item is right for you, if not, you can certainly come to us within 30 days of receipt.

2. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.

3. We do not accept returned items that were sent back by you directly without checking with us first.

4. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.

Return Address

If you wish to return the items to the nearest return address, please contact us, our customer service representative will get back to you within 24 hours.

The only thing is that they fail to give you the address to send it to and where the only return address that I have is from the package that I got from FBM

5850 Lindbergh Ln

Bell, CA 90201

I will be mailing this package back to this return address and will be disputting charge with my bank as they are a deceptive business that is selling Kendra Scott earrings when the quality of the merchandise they are sending are not that.

Leave a Reply