Victim Location 44451
Type of a scam Employment
During your first tester assignment you will be evaluating our clients’ services at Nike and Walmart Stores near you. This particular exercise will be to determine operational compatibility. Nike is looking into complaints in customer service delivery from and not limited to: reported lapses in services rendered by management and staff.
Customer’s complaints were based on pointers which have been analyzed and prepared for evaluation below.
(i) Rude/Impolite treatment from customer service attendant
(ii) Slow services and delayed response time
(iii)Poor overall service (iv) Unresponsive sales attendants Carrying out your Testing Exercise:Funds have been made available in form of a cashiers check($2,989.00) which was delivered to your front door by FedEx, tracking . Kindly have check DEPOSITED, funds will be made available within 24hrs of deposit upon which you are to Proceed to the nearest Nike retail Store or Store that retails Nike products to shop, and at the same time evaluate their customer service delivery.
Select any item from these collections:
1. NIKE SPORTSWEAR AIR MAX TSHIRT 2. NIKE LONG-LENGTH 2.0 MEDIUM RESISTANCE BAND
NIKE SB PERFORMANCE TRUCKER HAT4. NIKE BENASSI SWOOSH SLIDES You are required to read and follow this instruction carefully and report promptly with results of your survey.
Your report would include:
I. Unqualified Staff
II. Slow services
III. Rude Attendants
IV. Excess charge
V. Late opening hours and closing before time
VI. Time of arrival at store location.
VII. Time of departure.
VIII. Indicated customer service lapses.
Survey Guideline
• Store Name & Address (If multiple stores were visited, kindly specify).Name of the Cashier/Attendant {If Visible on Tag}
• How long it took to get checkout
• Smartness of the attendant
• Customer Service Professionalism
• Specify if there were any restrictions due to the amount of money tendered.
BELOW IS YOUR EXPENDITURE BREAKDOWN:-
NIKE shopping……………………………………………. $80
Assignment Salary ……………………………………….$350
Walmart Money Orders………………………………………..$2524
FedEx/UPS Charges……………………………………………$35
– WALMART EVALUATION ASSIGNMENT
At the Walmart store near you, you are
As soon as this survey is completed, you are to send the report as part of your survey for acknowledgement.
NOTE: You must not disclose for any reason that you are a Tester or let them know you are evaluating their store. You are to remain calm and confident during the process of the assignment so as not to arouse any suspicion of an ongoing survey. Prompt submission of your report will entitle you to evaluation bonus of $200 which will be credited upon your next assignment.
While making transactions, you should make the below listed observations.
• Store Name & Address (If multiple stores were visited, kindly specify• How many items were you able to purchase at each store (If multiple stores were visited).
• Name of the Cashier/Attendant{If Visible on Tag}
• How long it took to get checkout
• Smartness of the attendant
• Customer Service Professionalism
• Specify if there were any restrictions due to the amount of money tendered.
It is important you pay attention to all pointers and instructions on execution and submission of your report.
Your feedback will help our client increase the quality of business service delivery and be the best they can be.
Regards,
Donald Corbitt
Evaluation/Research Team.
Nike Inc.