Victim Location 78255
Total money lost $347
Type of a scam Tech Support
While bringing up my Quicken 2016 software, a msg came up saying there was an update to my software, do you want to allow? (this is typical to fix patches). When I said "yes", a msg came up and said, "my data has been comprosided and lost!". I called the 1-800 support # and got an Indian stating that my laptop had been hacked and my data was gone. Then he passed me to a technical "data" support person who was also Indian and he stated for a three-year fee of over $300 for data support, he could recover my data. I was livid! He was a salesman. I had no choice but to agree to the "ransom" fee and then he passed me back to a person in California who took control of my laptop thru teamviewer and i watched as he wiped ALL of my history and what they had done to my laptop drive. I am a 43 year careered software engineer and saw what they did. In 25 minutes, they installed a new version of Quicken 2017 and all of a sudden my data "appeared again"! I called them back and asked for a supervisor and told him they scammed me into giving them more money for a product I had already purchased every year. He said it wasn’t a scam but it sure damn was. They are very crooked people and are hijacking people’s software and forcing them to pay "data" support fees when I have already paid them last year, software support fees! They are ripping people off terribly and something needs to happen to stop them from doing this!
Victim Location 66030
Type of a scam Identity Theft
I was having issues with my quicken program email feature. I googled the phone number for quicken customer service and called. I explained the issue to the man, and he recommended that we screen share. I allowed remote access to my computer. He began telling me that I had a virus or Trojan of some sort and needed to pay for additional support services. He offered me packages ranging from $100-500. I agreed to the $100 package because he told me that about 60% of my computers files had already been affected. That’s where things got fishy. He wanted me to provide the log in information for my bank accounts. I refused and said I was planning on paying with a credit card. He then asked for my credit card log in information. I quickly ended the remote access and phone call. Found the phone number for quicken on the software packaging and they told me it wasn’t quicken I was speaking to.
I feel as though there is enough information on my computer that I could now be a victim of identity theft. I’ve called my bank/credit card companies and even the credit agencies to help protect myself.