Avas Flowers

Jeffery – Dec 14, 2020

I ordered flowers fir my mothers 94th birthday who lives in Fla.the flowers i ordered online looked nothing like what arrived ,could have bought the the at a grocery store and they would have looked Better! Total rip off and would only credit me $10 ! NEVER ORDER FROM THEM! RIP OFF SCAM!

Stacey – Oct 10, 2020

DO NOT ORDER FROM THIS COMPANY! I ordered flowers last weekend and they promised Sunday delivery until they had my credit card info. Then they started hedging, but still would not say that they could not deliver on Sunday. They promised Monday morning at the very latest, but on Friday, I got notice to contact them. Needless to say, they had not delivered the flowers, and on that call (3 tries — 20″ on hold until I finally got through on the 3rd try), they offered to deliver on Tuesday. 10 DAYS LATE! For special occasion flowers! They did absolutely nothing to make it right, and cut out the line when I asked them to reverse the charges.

Christine – Sep 14, 2020

Victim Location 33431

Type of a scam Credit Cards

I called Ava’s Flowers # to order flowers for my daughter and chose $49.99. The person answering phone asked me what color bow I wanted and what I wanted to put on card. Then she asked me for my credit card number which I gave her. She then told me the price was $88.91. I asked her how come and she told me that the bow cost $5.00; the card $4.00; the service fee $20 and Delivery $10.00. I told the salesperson that she never told me all the extra charges . She tried to argue with me that it was in the "contract."I told her not to place the order and told her this was a deceptive and fraudulent business. Ava’s e-mailed me the bill immediately. I immediately tried to call them but they placed me on a list and told me, by computer, they would call me back between 1 and 1:30. They still have not contacted me it is 2:30 p.m. I tried to cancel immediately on the web but they said the order was already made. My daughter did receive the order in spite of all of this. I have called my credit card company to dispute charges.

Willie – Sep 04, 2020

Purchased a medium sized floral arrangement for $60.00 and upon arrival it had been substituted for a small and look NOTHING like the “as shown” I had selected. I can see a few differences as normal but mine looked WAY off compared to my request. Customer service gave me a $20.00 store credit only, as a solution. As if I want to spend it there again as is? Dismal delivery and false advertising. Con artists working with questionable local florists. The joke is on me for not having researched this prior to trusting Avas. How exactly are they in business with an F grade with the BBB and average of 1 star review ratings? I could have spent $60.00 at a local Grocer for triple what I received. Local florists are the ONLY way to go and directly. The owner of this company must have little moral compass. See the difference between purchase and what was received.

Caroline – Aug 25, 2020

BEWARE- it’s a scam! Ordered 3 get-well balloons and chocolates for a sick kid, to be delivered the next day. (Also Tricked during call into buying a get well card and ribbon, because all they said was “and what color do u want the ribbon to be? And what do you want written on the card?”, as if they were free with order). Instead of delivering the next day, they did a bait-and-switch. They called and told me the chocolates wouldn’t be available, and the rest couldn’t be delivered until the next day, but for all the trouble I was going through, they’d “throw in an orchid plant”. Well, they ended up CHARGING me for that plant, saying I had agreed to pay for it. Then, instead of 3 get-well balloons, they delivered ONE happy birthday balloon, without even a stick or ribbon tied to it to hold it by! And NO get-well card and ribbon, although they were charged for. When I called, they said I had VERBALLY agreed to all these changes during the prior call, (as if I would agree to a birthday balloon for a sick kid). They agreed to refund me $20, meaning I just paid $74 for a tiny bear, and the wrong sad balloon without a ribbon, and all a day late. I filed with BBB, and am disputing with CC. Everyone should, till these scam artists are run out of “business”.

Katelyn – Aug 13, 2020

Victim Location 91604

Total money lost $80

Type of a scam Online Purchase

My elderly mother purchased flowers for a friend’s birthday, believing they were a local company in northern California near where that friend lives, and would deliver the flowers to her residence. She mentioned how on their website (which she found through a google search) they had photos of their nice staff, and were so friendly initially on the phone. The flowers didn’t arrive when they were supposed to, at which point my mother was given the run around over multiple calls about some issues with the designer that were currently being resolved. She also began to receive scam phone calls from "Amazon" saying her account (which she doesn’t have) had been compromised and she needed to call them back to fix it. I intervened as soon as I heard this and, when I didn’t see any Avas Flowers listed on yelp in northern California, was able to get her bank to reimburse her for the purchase as it was clearly a scam. I believe they were involved in passing along her number to other scammers, like the fake "Amazon" that called her, and now she has to be on high alert for being scammed in the future. This is elder abuse and their website should be flagged and removed, and the people behind it sued for the pain and suffering they cause to older people who aren’t discerning enough to catch their scam.

Terrance – Jul 29, 2020

Victim Location 57445

Total money lost $88.43

Type of a scam Online Purchase

I ordered flowers for my mother-in-law in ** for her 81st birthday. I ordered on Monday, July 20th to deliver Thursday, July 23rd. They had plenty of time to deliver them. I was told on the 23rd; they couldn’t be delivered. I went online and canelled the order then contacted my bank to dispute this, because services were not rendered and I won’t pay for something that never occurred. Every day since the 23rd of July, I have gotten emails telling me they can’t deliver my floweres and now I’m getting up to 8 to 10 Robo calls from them at 877-638-3303

I knew immediately I was scammed and called them on Friday to make darn sure this was cancelled verbally, they told me it was not delivered and I couldn’t cancell the order, but they still haven’t been able to deliver the flowers and they had to change the flowers ect, because they were out of season. I’m crazed by this companies harrasement for services I paid a pretty penny for and never got. They even told me they would call my mother in law and explain it was their fault the flowers couldn’t be deliverd, they never did call and lied about that too. I was under the impression this florist was local in **, not NJ and I live in SD and would only buy local… so upset. Now Robo calls don’t stop.

Adam – Jul 21, 2020

Victim Location 10607

Total money lost $159.93

Type of a scam Online Purchase

Ordered flowers online after calling to make sure they would deliver at the cemetery which they confirmed after speaking with Mark. Got an email confirmation of the delivery went to the cemetery and no flowers. Called Avas Flowers while at the cemetery for Chloe to tell me that the deceased person signed for the flowers. Spoke with Alex who sent me to someone else to tell me that they need to check with the flower designer. In short after 10 days still not heard from them. Don’t believe what you see on their website, it’s just a front to scam people. Still fighting to get my $159.93 back from them. ScamPulse.com should have a better way to monitor online companies like this one.

Michele – Jul 14, 2020

Victim Location 85009

Type of a scam Online Purchase

I have spoken to countless number of people. I ordered flowers Thursday 7/9 that were supposed to be delivered Friday 7/10. After spending over an hour on the phone with a representative on Friday 7/10, they were "unable" to deliver flowers to a funeral. Avas Flowers guaranteed they would have the flowers delivered on Saturday 7/11. Even after they guaranteed the flowers to be delivered on Saturday 7/11, I later received an email that they would "not be able to deliver flowers" that Saturday, I was going to have to wait until Monday 7/13. I am now calling again Monday 7/13, another hour on the phone with Avas flowers, and they are still not "able to deliver" Today Monday 7/13/ Again they are guaranteeing me that the flowers will be delivered tomorrow Tuesday 7/14. I have been given the run around and I am still not getting any results. After seeing other reviews, it looks like I am not the first they have to done this too. They are unable to fulfill any client expectations, they are a "Flower Company" yet do not have any bouquets or alternatives ever ready. Their lack of sympathy is unprofessional.

Jay – Jul 01, 2020

Victim Location 32724

Total money lost $65

Type of a scam Online Purchase

This website (https://www.avasflowers.net/) takes flower orders and says they represent various florists. We are a floral store that was contacted by one of Avas Flowers customers, who said they were told Avas Flowers was taking the order and we would deliver it. Of course, we had no knowledge of this order, and have never been contacted by Avas Flowers. So the customer calling us told us she paid Avas Flowers and was told we would deliver the order, and we had to explain that we are not associated in any way with Avas Flowers, and that she apparently had been scammed by them.

Arthur – Jun 01, 2020

Victim Location 62690

Total money lost $88

Type of a scam Online Purchase

This "business" took my money for mother’s day flowers I ordered about a month ago. They never got delivered. I called and spoke to them, they "opened an inquiry" and assured me that they would resend the flowers. A week later, the recipient still has yet to receive their flowers, and now they will not answer their customer support line. I just want my money back!!! This website is a scam and it’s very sad that they take advantage of people that are attempting to send joy in times of need or for holidays. The recipient I was sending flowers to for mother’s day lost her son 5 years ago, so this was a very important meaningful delivery to help brighten her day and the fact that they failed to deliver the product not once, but twice just disgusts me. This place needs to be shut down and held accountable.

Sandra – May 29, 2020

Victim Location 22046

Total money lost $79.93

Type of a scam Online Purchase

This is a sophisticated scam. Avas Flowers has a New Jersey address and even a phone number to call for customer service. They insist they delivered flowers we ordered, but they never arrived. Their e-mail with "tracking information" supposedly through "Fedex" (should read FedEx) doesn’t actually have a FedEx tracking number you can find. The customer service representative with heavily accented English will even call the orderer and the intended recipient from a number without caller ID. Unfortunately, all the red flags didn’t appear until after we gave them our money.

Sean – May 27, 2020

Victim Location 06850

Total money lost $100

Type of a scam Online Purchase

My best friend ordered a dozen roses and chocolates two weeks before my 30th birthday. The roses arrived 3 days late, half of the petals were in the box and the what is left on the stems is hanging on by a thread (they fall off if you lightly touch them) and the chocolates were not included either. Checked the reviews and there are hundreds and hundreds of 1 star reviews for this business. Definitely needs to be shut down/investigated.

Grace – May 17, 2020

Victim Location 89436

Total money lost $133

Type of a scam Online Purchase

Ordered sympathy bouquet to be delivered 5/16/2020. Product NOT delivered and my debit card was charged. They have a fully automated phone system and unable to contact anyone to resolve anything. Looked up this company after I placed orders to discover they are a SCAM. I’ve filed a request for refund on their website but it states "we are unable to fulfill your request at this time"

Joanna – May 15, 2020

Victim Location 03773

Total money lost $88.90

Type of a scam Online Purchase

I looked for florists that delivered to DHMC in Lebanon NH. This company said they were local and had one day delivery. I saw the great reviews and beautiful selections of floral arrangements. I ordered a $54.00 arrangement, a $3.99 card. When I saw the invoice, it was $88.00, they had also charged me a $29.00 service fee. It was at that point I felt that something wasn’t right. I

tried to call the florist. I got an answering machine that said, “Nobody can take the call.” At that time I knew it wasn’t a legitimate florist. I tried emailing them. Later that day I got an email saying they needed me to call them about my order. I tried calling and got the same message. I went back to the website and requested the order to be cancelled. I repeatedly thought the day tried to reach them. By chance I asked the person at the hospital if they received my flowers. I work at the bank and could see they had debited my account $88.00 This evening I received two emails, one stated they were unable to make the delivery. The second email was stating my payment was refunded and it could take up to ten business days to credit my account. I then googled reviews of Avas Flowers and there were several reviews stating they were fraudulent and I knew I was scammed. I then checked the Better Business Bureau website and saw many complaints about Avas Flowers. Why are they still able to scam people?

Whitney – May 13, 2020

Victim Location 30324

Total money lost $65

Type of a scam Online Purchase

Purchased ‘tulip flower bouquet, mother’s day birthday card, and a Balloon" for $65.97 pre-shipping and tax for mother’s day, to be delivered May 7th-May 10th. Unfortunately, the ordered was never received by Sunday, so we looked up our order on the website, and not only had what we ordered changed (we have a receipt for the items selected which do not match what is now associated with our order number), but the items were not delivered until May 12th. The items were different- a dozen HALF DEAD roses. This is outrageous. We attempted to call the company over the weekend, and kept getting disconnected. It appears that this company has scammed many people upon review.

Casey – May 13, 2020

Victim Location 70453

Total money lost $97

Type of a scam Online Purchase

I ordered flowers for my grandmother (who is in failing health) for Mother’s Day (likely her last.) I received a delivery confirmation email stating that the flowers were delivered on May 8th at 5:13pm. However, the flowers were NOT delivered. I spent five days navigating through Ava’s website, automated system and "customer service" reps and followed all their protocol for report filing and requesting escalation to a supervisor. On the sixth day I finally received the return call I’d requested for days only to be met with a woman on the other end of the phone who tried to speak over me, was dismissive, rude and unwilling to help. When I pressed her as to why I was lied to, had my money taken, and no flowers were delivered, she said, "I guess it was just a mistake. It happens all the time." She refused to do anything to make the situation right – just said she was cancelling my order!

Had I not checked with my grandmother to make sure she had received the flowers, Ava’s would have simply stolen my $97 and I would have been none the wiser.

Neil – May 13, 2020

Victim Location 76710

Total money lost $110.85

Type of a scam Online Purchase

Ava’s Flowers is a scam. I spoke to a customer service rep who said they were located in Douglas, Wyoming (see photo attached from website) and they are NOT. They are located in New Jersey. The website says: Same Day Delivery (see photo attachment from website). I ordered flowers for my sister on May 9th and they promised they would deliver on that day; it is now Wednesday, May 13th and she still has not received her flowers. The website shows an image of a bouquet for 59.99 (see photo of the bouquet that I ordered from the website) yet I was charged 110.85 for "Same Day Delivery" of which DID NOT HAPPEN!!

Please note: I am only allowed to upload one photo.

Toni – May 12, 2020

Victim Location 80447

Type of a scam Online Purchase

I ordered flowers from this company one week prior to the hoped-for delivery date in the town of Estes Park, CO. On the day before the delivery date, I received an email saying my order had been cancelled. No explanation was ever given and no flowers were delivered. All attempts to contact them through any of the means posted on their website were dead-ends. Although I received a refund, I had to lock and eventually cancel the credit card I had used in an attempt to avoid future theft – which I suspect was their aim in the first place.

Allison – May 11, 2020

Victim Location 95210

Total money lost $95.88

Type of a scam Online Purchase

My Granddaughter ordered flowers and was charged 95.88. They didn’t deliver what she ordered. They delivered something else that cost $69.00 She called and called and the only time she got through, they put her on hold and she held for 30 minutes and they never came back to the phone. This is a total scam. I would hope that someone would investigate them and shut them down. There is a whole Facebook page for Avas Flowers Scams. Unfortunately she didn’t see it before she ordered flowers. By the way, when you google florists, they come up first on a google search. Google should take them off their searches.

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