Total money lost $235.90
Type of a scam Online Purchase
I got billed for 115.95 and 119.95 for face cream and eye cream which was suppose to be free and you had to pay shipping only. they keep sending and billing every week. I tried calling them. You cannot get through and they do not return phone calls. I emailed them and this is what I got back. I had to cancel my credit card to get it to stop. I would like a refund but cannot connect with them.
[email protected]; on behalf of; Vita Silk Lab
Thank you *** for contacting Customer Care.
I understand you have concerns over the billing that has occurred on your account. That is a valid concern, please allow me to explain. We give customers 15 days to try a full 30-day supply of our product for just the cost of shipping and handling. This trial period begins the moment you confirmed your acceptance of the trial offer’s terms and conditions while placing your order online. As outlined in the terms and conditions you agreed to, if you choose not to contact us prior to the end of this trial, you are billed for the original supply at its normal retail price. This type of ‘Try Before You Buy’ offer allows our customers to experience the incredible value of our product(s) for just the cost of shipping and handling.
At your request, we have canceled your monthly subscription(s). The system has generated a cancellation email sent to you to confirm this cancellation. You will no longer receive a monthly supply of our product(s) or be billed. The billing that has occurred already is for the original bottles that you received.
We would like to offer you a chance to be a part of our Preferred Customer Program. This allows you to take advantage of our wholesale pricing by contacting Customer Care directly to place an order, this option is not available online and offers you exclusive, significant savings on future product orders!
If you need any additional assistance please contact Customer Care at your earliest convenience. You can find our contact information, at the bottom of this email. You can reach us Monday – Friday between the hours of 8 a.m. – 8 p.m. or Saturday from 9 a.m. – 6 p.m., Eastern Standard Time.
Thank you and have a great day!
VitaSilkLab Customer Care
866-944-5643
Hours of Operation:
Monday – Friday 8:00 am to 8:00 pm EST
Saturday 9:00 am – 6:00 pm EST
Sunday closed
{#HS:653159457-248307#}
On Thu, Aug 30, 2018 at 1:14 PM EDT, *** wrote:
Hi there. when I ordered these free samples, payment only to be shipping – I thought it was a sample – not something that was going to be billed to my credit card. I wish to return this and have a credit to my credit card. How do I do this. If I do not hear from you today I will cancel my credit card so that you cannot keep billing me. Let me repeat. I DO NOT WANT THIS PRODUCT. Please answer soonest. *** *** We Are Sorry To See You Go
Dear *** ***
Thanks for contacting our Customer Service!
Our records indicate your account has been canceled per your request.
Please let us know if you need any additional assistance
with your order as we are happy to help you!
Thank you,
VitaSilkLab
Please find the summary below.
Purchase ID: C873C35895
Order Date: 08/13/2018
Cancellation Date: 09/01/2018
+1 866 944 5643
2018 © Vitasilklab
Terms & Conditions | Privacy Policy | Contact
IS THERE ANYTHING THAT CAN BE DONE TO WARN OTHER PEOPLE. CAN I GET A REFUND.
*** *** email: ***