Xplor Mayan Getaways

Anna –

Okay, so after reading this thread and receiving a few other cues, I became very concerned that the deal we booked through these guys was a scam. So I called the hotel directly, and we are most certainly booked in there. So, not a scam – they’re just trying to sell you a timeshare.

Frederick –

Victim Location 63138

Total money lost $100.24

Type of a scam Travel/Vacations

I received a phone call explaining that I had been selected to take a 6 day/5 night all inclusive trip to Cancun with a bonus 6 day/5 night trip to the Dominican Republic. Everything sounded legit, especially since I had just returned from a Westin trip to Maui a few weeks ago. I honestly thought I was placed on another contact list. Based on what others have shared, I had the same experience except my travel had to be completed within 3 years. They were very professional, courteous and responded timely to my questions. Here are a couple of things that tipped me off that something wasn’t right:

1. They do not have a US address

2. Everyone I spoke to was Spanish or at least had a thick accent. Most companies I have worked for or done business with hire Caucasians, African-Americans, etc. Everyone seemed to be of one ethnic group.

3. The wording on the document was not native English and I thought I saw a misspelling on their website

4. They contacted me 4-5 times in ONE DAY to make sure I was sending them a copy of my driver’s license. This made me very uncomfortable and it made me start check

5. They asked me to send the copy of my ID to a "WhatsApp" number. No reputable company, that I am aware of, does business through WhatsApp.

I hope what I have shared helps someone else not to be ripped off.

Here are some of the ways I have been contacted by this company:

*** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** *** *** * * *** *** *** *** *** *** * *** *** *** *** *** ** ** *** ** *** *** 

Do not purchase flights until your reservation is confirmed in writing.

Do not scratch or make changes on the forms. Comments should be sent by e-mail.


*** *** *** *** *** * * *** *** *** *** *** *** *** *** * *** *** *** *** *** ** ** *** ** *** *** 

Do not purchase flights until your reservation is confirmed in writing.

Do not scratch or make changes on the forms. Comments should be sent by e-mail.

Theresa –

Victim Location 54499

Total money lost $200

Type of a scam Travel/Vacations

Unsolicited phone call claiming I’ve won a discounted luxury vacation to Cancun, Mexico. Wouldn’t have noticed it was a scam except they put a typo in the "verification documents" they sent, and disconnected the phone number when I tried to have the error corrected. Multiple people with spanish accents, some extremely thick, transferred me to various "departments" during the sign-in process. All the online results showed great reviews, and their "parent company" R.C.I. had a Wikipedia entry highlighting their business practices and previous litigation.

Very well done scam. They only processed the amount I authorized for deposit, everything was processed in a timely manner, they forwarded documents outlining terms and conditions of the offer, and the terms sounded reasonable. It was only when I called in to have a typo in my name corrected that things became suspicious (aside from the generally suspicious nature of timeshare presentations). They have a well-developed website, customer support, professional-looking logos, and multiple "employees".

I’m guessing they’ve got some kind of list of the results of my search history from my computer, as I have been looking to travel recently and they repeatedly asked if "I have been looking to travel soon". They requested a photo of my driver’s license (which has an outdated address and expires in two months, anyway) and collected my debit card information. I’ve also recently received alerts from Microsoft showing unusual activity on a hotmail account I’d lost the password to years ago. I’m thinking they got my current number through some hacked database attached to my name, which is attached to my old email. Fortunately, I should be able to stop the transaction before it completes, and I’ve already closed the card they attempted to authorize the deposit with. *in checking- the website was just newly created May 2018

Dustin –

Victim Location 67467

Type of a scam Travel/Vacations

I got this phone call thanking me for being a costumer at one of some hotels, and the agent his Name is Ashqar Rodrigez stated that because they are having a promotion and they are calling around and making special offers.

they offer mncluded, you are able to arrange this with

the hotel concierge. Staying at another resort or hotel prior to check-in is not permitted.

2. Your vacation package is valid for 6 years starting on the date of activation.

3. The primary traveler must be 30 years of age or older. A valid ID must be presented that includes their

age and same last name or address as their spouse or partner upon check-in. Requirement of same last

name and address does not apply for singles.

4. To request a reservation, it is necessary to apply for the dates at least 30 days in advance for low season

and 60 days for high season. Dates are subject to availability.

5. Once you have received your room confirmation with the dates from the resort, the title holder of the

certificate will pay an activation fee to our reservations department of $99 USD converted to Mexican

Pesos at the exchange rate of the day. Only applies for the main destination.

6. Due to the promotional price of the package, any reservation that is cancelled or incurs a change in

dates, will be penalized if this occurs within 30 days to the date of arrival that was confirmed.

7. If you are requesting a reservation during high season, you are required to pay the high season fee of

$120USD converted to Mexican Pesos at the exchange rate of the day. Only applies for the main


8. Additional nights, additional rooms, or room category upgrades will be subject to hotel availability. Fees

may vary depending on the time of year.

9. In order to transfer this package to a family member or friend, the original title holder is required to

have sent back their signed paperwork along with a copy of their ID.

10. The vacation certificate should not be modified or altered and is governed by the laws of the State of

Quintana Roo.

11. XPLOR MAYAN GETAWAYS will not be responsible for theft or loss of this package and for incidental

expenses caused by external circumstances during your stay at the destination.

12. XPLOR MAYAN GETAWAYS will not be liable for any verbal o written offers that are not stipulated in

your vacation certificate.

13. Your vacation certificate is subsidized by the vacations clubs of our resorts therefore; you are

committed to assist to a Welcome Breakfast Buffet the next day of your arrival to the destination. All

adult Travelers must attend together to this event and will be of 90 minutes of your time, only applies

for destinations in Mexico.

14. This certificate does not apply to groups and two packages cannot be used at the same time (back to


15. Married couples should travel with their spouse and both should attend the presentation.

16. All reservations are subject to availability and should be requested to our reservations department on

the periods stipulated above. Reservation process will take 7 to 10 business days from the date


Terms and Conditions

Date (DD/MM/YEAR) Signature of acceptance


Toll Free: 1-844-440-5655


10:00am to 7:00pm Central Time

I felt it was not right I canceled my credit card and I felt I have to worn other poeple

Kristy –

Victim Location 30350

Type of a scam Travel/Vacations

This transpired over a 24 hour period. So, the first call you receive will be a robocall that starts out by saying something like, "Because you’re a SHERATON member, you have been chosen to receive a vacation package …. press one to hear about the offer, press … to be removed from our list". Something to that effect. You are inclined to PRESS 1 because you may or may not be a frequent traveler using SHERATON Hotels. I happen to be a frequent business traveler, so I went for it.

A person comes on the phone and says you are been offered TWO vacations, 6 days 5 nights to OMNI Hotel in CANCUN + Paradisus Punta Cana – Dominican Republic. Ironically, I have never been to MX and want to go. Nor have I been to DR and am dying to go! So again, I went for it.

Next they give you the price: $499.00 for BOTH (airfare not included). Still, six days for essentially $250.00 per vacation and backed by "Sheraton"? Yes! They proceed to tell you that all you need to do is pay $100.00 today and the remaining $399.00 over 6 months. Then you have 6 months to pay the remaining and 2.5 years to travel. You must book at least 30 days in advance for low season and 60 days in advance for high season.

Lastly; they ask you to sign the PDF documents that they send and send them a copy of your Driver’s License or other official ID blocking out the address and ID#; just your name and the state it was issued under. THIS IS THE PART THAT WOKE ME UP.

No one asks you to send an ID to process a Credit Card Transaction. Even the BEST scammers are able to run the transaction without ID. I gave them a card (the first day) that I don’t use – but when I didn’t return the ID & the signed documents expeditiously, they began to CALL ME REPEATEDLY (the next day), and would not leave a v/m. Then they emailed me back to back.

The $100.00 transaction was only a "hold", and I froze my card the day before because I had a weird feeling. Apparently, they needed my ID to finalize the transaction. Thank goodness the RED FLAG stopped me from sending it. All I could think of was someone using my identity illegally and causing me a NIGHTMARE.

– I emailed them and advised that I had done an internet search on Xplor Mayan Getaways and turned up nothing – not even a bad review.

– I checked with Sheraton and found no affiliation.

– No one asks for a picture ID even if they are outside the U.S. (the reason they stated)

I demanded they cancel my "offer" and advised them that my card was frozen and the number would be changed immediately.

The charge did not go through and if it does, I will dispute it. I already cancelled the card number associated with the transaction and advised my bank. No further correspondence from "Xplor Mayan Getaways". I dodged a bullet.

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